Operations Coordinator en Puente Talent Partners

Puente Talent Partners connects top Latin American professionals with growing US companies. This role is for one of our US clients, and you would be joining their team directly while being supported by Puente through the hiring process. Our client is a plumbing, construction, and appliance installation company serving homeowners across the northeastern United States. They handle everything from new construction plumbing and residential remodels to same-day service calls and appliance installs, building their reputation on responsive customer service and quality work. You will become the heartbeat of a tight-knit operations team that keeps dozens of daily jobs moving smoothly. Working closely with installers, electricians, contractors, and retail partners, you will be the single point of coordination that ensures every customer gets their sink, water heater, or dishwasher installed on the day they expect it.

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• Near-native (C2 level) written and spoken English for daily communication with U.S. customers, contractors, and store contacts
• Proven experience in scheduling, dispatching, or operations coordination where missing a detail had real consequences
• Strong attention to detail that catches errors others miss
• Comfortable making outbound phone calls to customers, contractors, and stores every day
• Proficient with spreadsheets, email, and web-based platforms
• Available Monday through Friday, 7:00 AM - 3:00 PM EST