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Lilo AI

Account Support Specialist Morning Shift en Lilo AI

FULL_TIME

Santiago
Se trabaja algunos días de forma remota y otros en la oficina en: Santiago
(Híbrido) | Junior | Full time | Soporte al Cliente

Sueldo bruto $700 - 1000 USD/mes

12 postulaciones
Responde entre 1 y 5 días
Revisado por última vez hoy
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Lilo AI is a pioneering company dedicated to creating the most hassle-free procurement platform on the planet. Our mission is to empower customers in the hospitality industry to streamline operations, boost profits, and free up valuable time for what really matters. Within Lilo AI, the Account Support team plays a crucial role in supporting the company’s efforts to revolutionize hotel procurement through efficient backend operations and customer service excellence. As part of a fast-growing US-based startup, the team operates in a collaborative, global, and multi-cultural environment focusing on delivering a seamless customer experience.

© getonbrd.com.

Key Responsibilities

  • Process customer requests timely and accurately to ensure a seamless customer experience.
  • Track and manage orders, identifying and troubleshooting any issues that arise.
  • Support the Account Management team with onboarding workflows and various operational tasks.
  • Maintain clear and up-to-date internal records and documentation.
  • Utilize spreadsheets and data management tools to streamline processes and manage information effectively.
In this role, you will be essential to the smooth execution of account management operations, helping to drive Lilo’s mission to transform hotel procurement. The position involves multitasking and requires proactive collaboration with the team to maintain high service standards.

Required Skills and Qualifications

  • Advanced Excel skills and comfort working with spreadsheets and data management tools.
  • English level C1, both written and spoken, allowing clear communication in a global team.
  • Exceptional organization and attention to detail, ensuring accuracy and methodical work.
  • Ability to manage multiple tasks and workflows simultaneously in a fast-paced environment.
  • Self-motivated, reliable, and possessing a collaborative mindset to integrate effectively with the team.
  • No formal studies or previous experience required, emphasizing attitude and skill over background.
This role suits candidates who thrive in detailed, process-driven tasks and wish to contribute directly to customer satisfaction and operational excellence.
Schedule: Monday to Saturday, 8am–3pm (CLT)

Desirable Skills and Experience

While not required, prior experience working in hospitality or customer-facing roles would be advantageous. Familiarity with basic procurement or account management processes is a plus but not essential. Candidates with additional language skills or experience in startup environments may find these beneficial for growth within the company.

Why Lilo?

We offer the opportunity to work remotely from Latin America for a fast-growing US-based startup focused on innovation in procurement. Join a collaborative, global, and multicultural environment where your contributions will shape the future of hotel procurement.

GETONBRD Job ID: 54684

Mascotas permitidas Las mascotas son bienvenidas en la oficina.
Horario flexible Entrada y salida flexibles, libertad para realizar trámites personales o familiares.
Teletrabajo opcional Algunos días puedes trabajarlos desde tu casa.
Cobertura de salud Lilo AI paga o copaga cobertura de salud adicional a lo legal.
Computadora Lilo AI proporciona una computadora para tu trabajo.
Vestimenta informal Lilo AI no exige ningún código de vestimenta.
Vacaciones extra Lilo AI otorga vacaciones pagadas adicionales al mínimo legal.

Política de trabajo remoto

Híbrido

Se trabaja algunos días de forma remota y otros en la oficina en Santiago (Chile).

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Excel Customer Service English Monday Communication Organizational Skills Customer Support Onboarding Attention To Detail Account Management Organization Documentation Data Management Operational Efficiency Document Management Process Management Task Management Collaboration Workflows Procurement Workflow Management Support English (C1) Operational Support Task Clear Communication Order Management Spreadsheet Customer Satisfaction Metrics Process Improvement Customer Satisfaction Process Optimization Multitasking Advanced Excel Fast-Paced Environment Workflow Automation Spreadsheets Operational Excellence Order Tracking Order Processing Spreadsheet Tools Operational Tasks Hospitality Knowledge Account Support
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Acerca de Lilo AI

We are creating the most hassle-free procurement platform on the planet. We want to empower our customers to streamline their operations, boost their profits, and free up valuable time for what really matters. — Perfil completo de Lilo AI

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Account Support Specialist Morning Shift
Lilo AI • Santiago
Se trabaja algunos días de forma remota y otros en la oficina en: Santiago
(Híbrido)
Postula
Requiere postular en Inglés
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