Puente Talent Partners connects top Latin American professionals with growing US companies. This role is for one of our US clients, and you would be joining their team directly while being supported by Puente through the hiring process. Our client is a 90-year-old home services company that keeps residential and commercial buildings comfortable across multiple US states. They deliver heating, cooling, and plumbing services and run a membership program that rewards loyal customers with priority support and exclusive perks. You will sit on the frontline team of about a dozen CSRs who keep the three-day schedule packed and the phones humming. Daily huddles with the scheduling department, constant Slack chatter, and a shared obsession with customer happiness define the culture.
Aplica a este empleo desde Get on Board.
Your day to day
You will start each morning reviewing the three-day board and queueing up 100+ warm outbound calls to existing customers and members. Between calls you will field a steady stream of emails from commercial accounts, update ServiceTitan with every interaction, and coordinate last-minute changes with the tech dispatchers. Your afternoons revolve around filling empty appointment slots through friendly follow-ups, turning upset callers into loyal fans, and spotting opportunities to invite customers into the membership program. By end of day you will have a clean CRM, a full schedule, and a clear hand-off note for the next shift.
Must-have skills
- C2 level English, clear and professional on phone and email
- 2+ years of customer service experience with phone and email support
- Comfortable making 100+ outbound calls daily and de-escalating issues
- Proficient with CRM systems and email management tools
- Reliable home office: 30 Mbps+ internet, noise-cancelling headset, quiet workspace
- Computer that runs ServiceTitan and dual-monitor setup
Bonus points
Background in HVAC, plumbing, electrical, or other home service trades gives you instant credibility with customers. Experience juggling high-volume appointment scheduling or service coordination helps you hit the ground running. SDR or outbound sales exposure means you already know how to keep conversations warm and productive. A naturally outgoing personality and genuine excitement about customer interaction will make you stand out.
Compensation and growth
Competitive monthly USD compensation, Monday through Friday daytime schedule, and a fully remote setup with all equipment provided. Performance bonuses reward consistent call targets and customer satisfaction scores. You will receive ongoing training in the trades and clear paths to senior CSR or team lead roles. Here is what to expect after you apply: (1) you will get an email from Puente with a short online assessment and a quick grammar check, (2) you will record three short video answers so we can see how you communicate, (3) if it looks like a fit, our recruiter sets up an interview, (4) shortlisted candidates are introduced to the US client team for final interviews.
GETONBRD Job ID: 61747
Trabajo 100% remoto
El cargo puede ser desempeñado desde cualquier lugar del mundo.
Horario flexible
Entrada y salida flexibles, libertad para realizar trámites personales o familiares.
Computadora
Puente Talent Partners proporciona una computadora para tu trabajo.
Bono por desempeño
Existen pagos adicionales al sueldo especificado si se cumplen objetivos.
Vestimenta informal
Puente Talent Partners no exige ningún código de vestimenta.
Política de trabajo remoto
Totalmente remoto
El trabajo es 100% remoto desde cualquier país.
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Argentina
Colombia
México
Perú
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