Service Delivery Specialist Technology IT en Signant Health

Remoto (Chile) | Semi Senior | Full time | Soporte Técnico

Sueldo bruto $1200 - 2000 USD/mes

114 postulaciones

Revisado por última vez ayer

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Are you ready for the Most Impactful Work of Your Life?

Working at Signant Health puts you at the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We’re radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers.

Are you ready to take on a key role in our IT team?

We are currently seeking a talented Service Desk (Delivery) Specialist to spearhead incident management and contribute to exciting projects. As a specialist, you will play a critical role in providing top-notch IT support for the global end-user community, including remote workers. This involves device support and deployment, lifecycle management, end-user training, collaboration services, and administration of other business applications.

Job functions

What You’ll Do:

Incident management: BAU and BreakFix Tickets—Providing Level 1 and Level 2 IT support for the global end-user community, including remote workers. This involves device support and deployment, lifecycle management, end-user training, collaboration services, and administration of other business applications.
Project Contribution: Assist in deploying new services within assigned project teams.
Security and Compliance: Use incident logging to Work with the service security team to ensure that all end-user devices are compliant.
Asset Coordination: for new joiners and leavers in LATAM regions, including maintaining an accurate inventory.
Other responsibilities will be assigned as required.

Qualifications and requirements

What You Bring:

Associate's degree in computer science or communications.
Exceptional written and verbal English skills are a must. Must have strong professional verbal and written English communication.
At least two years of experience in End User Support.
Proficiency in Azure Active Directory, Bitlocker, and Defender ATP. Microsoft operating systems (Windows 11, Windows Virtual Desktops). Mac OSX
Knowledge of Office 365 environment, including Email, SharePoint, Teams, and OneDrive.
Familiarity with the deployment of smartphones (Android/iOS).
Strong training development skills, communicating complex technical matters in an easy-to-understand way.
Ability to engage effectively with all levels of the organization.
A team-oriented individual with excellent communication and interpersonal skills and a strong desire to learn and grow.

Condiciones

Computadora Signant Health proporciona una computadora para tu trabajo.

Vestimenta informal Signant Health no exige ningún código de vestimenta.

Política de trabajo remoto

Remoto sólo localmente

El trabajo es 100% remoto, pero los candidatos deben residir en Chile para postular.

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