Client Success Specialist with Hardware Specialist Duties en Tsquared

We stay hungry.

You won’t catch us off guard. We’re passionate about tech, and we’re constantly learning so that we can offer the best service to our clients.

We ask for the ball.

We’re on the same team. Teammates strategize and work together to win the game. We’re big on being team players and aren’t afraid to ask for the ball.

We don't cut corners.

We’re not afraid to do it right the first time. We listen, take the time to understand our client's needs, and then work together to get it done.

We go with the flow.

Technology is not stationary. Like water, we can work around changing conditions and chart new paths. We’re here to ensure you succeed.

• Technical Support: Provide email and phone support.
• Issue Triage: Assess urgency and allocate resources.
• Guidance: Offer best practices and solutions.
• Problem-Solving: Tackle complex issues.
• Professional Interaction: Maintain a positive attitude with clients.
• Issue Resolution: Troubleshoot IT issues promptly.
• Documentation: Maintain accurate client records.
• Follow-Ups: Ensure client satisfaction.
• Project Management: Assist in IT projects.
• Client Inquiries: Provide first-level technical support within SLAs.
• Request Monitoring: Prioritize requests based on severity.
• Troubleshooting: Collaborate on common IT issues.

• High school diploma; Bachelor’s in computer systems is a plus.
• Basic computer hardware, software, and networking knowledge.
• Strong problem-solving and communication skills.
• Fluent in English. (Required)
• Ability to multitask and prioritize.
• Quick learner of new technologies.
• Previous customer-facing role experience is a plus.

Recommended Certifications:

• CompTIA A+
• Microsoft Certified Professional (MCP)

Hardware Specialist Responsibilities:

• Set up and ship new employee computers.
• Generate quotes and invoices for new equipment.
• Understand client hardware requirements.

• 100% Remote: Enjoy your free time without commuting.
• US Holidays: Recharge with paid holidays.
• Competitive Salary: We offer a salary that values your skills.
• Performance Bonus: Get rewarded for your hard work.
• Bi-weekly Virtual Happy Hour: Relax and play games with the team.
• Contests and Challenges: Keep things fun with team activities.