Integration/Support Engineer en Merapar

Merapar is a European Software/Technology consultancy company that specializes in cloud (AWS and GCP) and video platforms and IoT that now also has an office in Chile serves the Americas market. We work in small agile teams and help global video power houses such as BBC, NBC Universal, Liberty Global, Discovery to get innovations to the market. The integration/support engineer will work in a project to install and support a brand new OTT video system at a Chilean operator. The engineer will first get training on all the ins and outs of the video system

• Participate in challenging programs proactively ensuring the highest levels of quality of the deliverables of the company: coordinate and perform in-depth testing, including end-user reviews
• Contribute in the design, development, maintenance and execution of the integration, regression, performance, functional and automate test plans on various platforms such as mobile, web, smart TV or Set Top boxes
• Define, develop and deploy quality assurance initiatives through the entire project’s life cycle
• Write and maintain scripts for automate processes in order to increase efficiency and lower the human intervention time on any tasks
• Debug complex problems using log files and will write automated tests
• Establish direct contact with customers, vendors, outsourcers, and contractors to assure the deliveries of products and services
• Act as key point of contact by ensuring by providing solutions to complex problems
• Participate in the generation of technical & operational processes and documentation, including laboratory infrastructure and testing environments

• Bachelor’s degree or higher in Engineering / Computer Science or Telecommunications degree or related discipline
• Good understanding of broadcast television industry (DVB) and streaming media technology (OTT HLS, DASH, MSS)
• Fluency of English is essential: written, oral, and interpersonal communication abilities
• Customer front-end experience
• Communication, analytical, and problem-solving skills to help identify, triage and resolve issues. Ability to communicate ideas in both technical and user-friendly language
• Able to prioritize and execute tasks in a high-pressure and fast-moving environment maintaining adequate levels of quality and efficiency
• Ability to quickly learn and apply complex technical information to different testing situations.
• Proven experience in overseeing the design, development, and implementation of test plans, testing applications and general software validation best practices.
• Knowledge and experience on software development life cycle and various deployment methods focused on Agile Scrum (but also Kanban) software delivery processes
• Proven experience in testing tools for test cases ang defects management (i.e., ALM Octane, TestLink, TestTrack, Xray, Zephy, JIRA...) and general software validation best practices.
• Ability to work well with cross-functional distributed teams in a team-oriented, collaborative and multi-cultural environment.
• Expertise in software design/development of Mobile (Android & iOS) and Web Apps and troubleshooting
• Test automation experience is preferred: Ability to identify and automate recurring tasks with automation software, proven experience in automate testing tools (Witbe, Storm Test, Selenium WebDriver, Appium,..) Highly self-motivated and directed, passionate, responsible and a good team player with keen attention to detail.

• 2+ years' experience working in a similar role
• Experience on cloud systems would be valuable
• Quality certifications are a plus (i.e., ISTQB).
• Knowledge and experience using deep learning architectures and machine learning tools and frameworks (i.e. Python, Scikit, NLTK, Numpy, Pandas, TensorFlow, Keras, R, Spark)
• Knowledge and experience on system administration including deployment, maintenance and troubleshooting of software, databases (Oracle, MongoDB, Cassandra, Elastic Search) and network infrastructures
• Knowledge on scripting, virtualization (VMWare), Android/Ios apps development and troubleshooting, web and streaming technologies would be valuable
• Experience with statistical analysis and reporting techniques
• Experience with virtualization technologies (VMware, Docker, AWS)
• Knowledge on Computer networking (firewall, switch, router, protocols, routing, TCP/IP packet analysis, SNMP, etc.)

• 40 hour work week
• 20 vacation days (and yes you can take them in the first year as well)
• more unpaid vacation days if your manager approves
• Macbook Pro to do your work on
• Work from home
• Paid sick days
• A company that is willing to invest in your development