Atlassian Application Administrator en Softserve


  Remoto (Chile) | Semi Senior | Full time | Operaciones / Admin

61 postulaciones
Responde entre 2 y 16 días
Revisado por última vez hoy
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SoftServe is a leading technology solutions company specializing in software development and consultancy services. With over 13,000 associates currently working on more than 1,100 projects, we serve clients in the USA, Europe, and the APAC region. We are passionate about people who create bold things, make a difference, have fun, and love their work.

We’re looking for a Middle Atlassian Application Administrator. Our team works with a variety of Atlassian tools such as Jira, Confluence, Bitbucket and Jira Service Management.

The team works with large instances of Atlassian Cloud and Data Center products. DevOps experience is a plus and would potentially allow broadening the job scope, but our main focus for this position is inside-the-app administration & optimization.
Our Clients are the companies located in the USA and Europe, whose businesses cover healthcare, education, finance, and other areas.


  • 3+ years of experience administrating of Atlassian products: Jira, Confluence, JSM and other.
  • At least Upper-Intermediate level of English /Fluent verbal and written communication skills)
  • Previous expertise in customer support or system administration
  • Technical background, a basic understanding of ITIL processes
  • Strong problem solving and research skills, real desire to help people to fix their problems
  • Personal motivation to be a quick learner, organized, and responsible


  • Atlassian configuration requests & products optimization
  • Atlassian 3rd party add-ons & integrations
  • User guides & trainings for customers
  • Communication with client’s stakeholders, identifying and implementing their requirements towards Atlassian application
  • Challenges to find the best solutions for the customers


  • Help customers with migration to Atlassian Cloud
  • Work on the improving the processes for the customers
  • Work on the solutions focused on customer success
  • Work with complex questions and resolve issues in Atlassian tool set
  • Help customers to implement their Atlassian related requests
  • Implement major\minor system upgrades (upgrading JIRA to new version etc.)
  • Be involved in communication with client (participating in weekly meetings etc.).

Mascotas permitidas Las mascotas son bienvenidas en la oficina.
Horario flexible Entrada y salida flexibles, libertad para realizar trámites personales o familiares.
Seguro de vida Softserve paga un seguro de vida para sus empleados.
Ausencia por enfermedad pagada Se ofrece cobertura por días no trabajados a causa de enfermedad (pueden aplicar límites).
Teletrabajo opcional Algunos días puedes trabajarlos desde tu casa.
Cobertura de salud Softserve paga o copaga cobertura de salud adicional a lo legal.
Seguro dental Softserve paga o copaga un seguro dental.
Computadora Softserve proporciona una computadora para tu trabajo.
Programas de fitness Softserve ofrece o subsidia programas de fitness y/o deporte.
Vestimenta informal Softserve no exige ningún código de vestimenta.
Vacaciones extra Softserve otorga vacaciones pagadas adicionales al mínimo legal.
Bebidas y snacks Softserve ofrece algunas bebidas y snacks de libre disposición en la oficina.
Día de cumpleaños libre El día de tu cumpleaños es canjeable por un día completo de vacaciones.

Política de trabajo remoto

Remoto sólo localmente

El trabajo es 100% remoto, pero los candidatos deben residir en Chile para postular.

Acerca de Softserve

We are advisors, engineers, and designers solving business challenges with innovative technology solutions. #StandWithUkraine — Perfil completo de Softserve

Atlassian Application Administrator
Softserve •   Remoto (Chile)
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