AI Voice Agent Engineer en Niuro

Remoto (Sudamérica, Centroamérica o México) | Senior | Full time | Machine Learning / AI

Sueldo bruto $2500 - 3000 USD/mes

15 postulaciones

Replies between 1 and 4 days

Revisado por última vez hoy

Postular

Build and ship AI voice agents that handle calls, take orders, manage reservations, process refunds, run collections, and update CRM systems. You will design conversational flows with branching logic, fallback handling, and tool integrations while working with platforms like ElevenLabs, Vapi, Retell, or OpenAI Realtime. Your work directly impacts customer experience in payment processing and financial services workflows. You own latency optimization, debugging agent behavior through logs and traces, and maintaining modular, documented implementations. This is a hands-on senior role requiring deep platform expertise and fast iteration in a remote LATAM environment.

Oportunidad laboral en getonbrd.com.

Key Responsibilities

Build and iterate voice agents for call handling, order taking, reservations, support, refunds, collections, and CRM updates using voice AI platforms.
Design conversational flows with branching logic, robust fallback handling, tool integrations, knowledge bases, and external system connections.
Integrate agents with Salesforce and other CRMs via APIs to databases and ordering systems.
Identify and resolve latency issues across model responses, tool calls, voice interactions, and external integrations.
Avoid fragile implementations based solely on large system prompts; build modular maintainable agent systems.
Debug agent behavior using logs conversation reviews traces and user feedback to continuously improve performance.
Document flows integrations limitations and technical decisions clearly for team continuity.

Experience and Skills

Senior engineer with 3+ years of professional software development experience
Strong JavaScript and Node.js for production systems
Hands-on experience with voice AI platforms (ElevenLabs, Vapi, Retell, Bland, OpenAI Realtime, Twilio)
Experience configuring agents with prompts, tools, knowledge bases, conversational flows
Proficiency with LLM APIs (OpenAI, Anthropic)
REST API integration experience
Understanding of agent architecture: prompts, tools, workflows, knowledge bases, integrations, fallback logic
Proven ability to identify and reduce latency in voice or AI workflows
Daily use of AI coding tools (Cursor, Copilot, Claude Code)
Strong GitHub usage
Conversational and written Spanish

Skills

Voice AI
Voice Agents
JavaScript
Node.js
REST APIs
LLM APIs
OpenAI
Anthropic
ElevenLabs
Vapi
Retell
Bland
Twilio
CRM Integrations
Salesforce Integration
Agent Architecture
Conversational Flows
Knowledge Bases
Tool Calling
Workflow Automation
Latency Optimization
Debugging
GitHub
AI Coding Tools
OpenAI Realtime
OpenAI API
Anthropic API
CRM Integration
Cursor
GitHub Copilot
Claude Code

Nice to Have

ElevenLabs
OpenAI Realtime
Salesforce
CRM
n8n
Make
Zapier
STT
TTS
Streaming Audio
Real-time Voice
Interruption Handling
LangChain
LangGraph
CrewAI
AWS Bedrock
AWS Connect
AWS Lambda
Serverless
Make.com
Speech-to-Text (STT)
Text-to-Speech (TTS)
Real-time Voice Processing
Serverless Architecture

GETONBRD Job ID: 61457

Política de trabajo remoto

Remoto sólo localmente

El trabajo es 100% remoto, pero los candidatos deben residir en Sudamérica, Centroamérica o México para postular.

Acerca de Niuro

Niuro connects projects with elite tech teams, collaborating with leading U.S. companies. Our mission is to simplify global talent acquisition through innovative solutions that maximize efficiency and quality. — Perfil completo de Niuro

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