Busines Analyst (Data Focus) en Softserve

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At SoftServe, we are advisors and providers who operate on the cutting edge of technology. With you, we set goals and reach them to grow better together, learning from both successes and mistakes. We are a team of thinkers and makers in more than 30 offices worldwide, true professionals and good people, who like what we do and do it well.

As Product Management and Business Analysis Center of Excellence, we operate on the front line of engagement with our customers, no matter what stage of their digital maturity they are in. We nurture the strength of communication and ability to align the cross-competence teams on our way to value we focus on every level of the client’s journey with us. We cover pre-sales, discoveries, POCs, MVPs, mature products, and projects. Diverse technological capabilities, as well as various industries, form the landscape our teammates and give them a place to grow.


  • Capture the vision of the business area and the client’s specifics. Define the client’s business needs, goals & objectives, specifying and introducing them to the engagement and development teams
  • Analyze the 'as-is' state of the enterprise in the context of the needs, define 'to be' state, identify and assess gaps, define and design solutions
  • Develop a business case to assess the feasibility of possible solutions or investments
  • Perform standardization of business and solution requirements elicitation, utilizing best practices for effective facilitation, requirements specification, designing, prototyping, and modeling to ensure the solution meets the business needs
  • Establish and follow the requirements’ lifecycle process
  • Conduct stakeholder analysis, and plan communication strategy by taking into consideration its results and solution specifics
  • Prioritize and roadmap solution requirements
  • Manage solution scope
  • Establish the change management process where applicable


  • A mature Business Analyst with over 5 years of experience in IT
  • Experienced in Enterprise Client's business operations
  • Proficient in non-functional requirements and their drivers
  • Confident with Enterprise digital transformation concepts
  • Strong in Relational database systems, their design, and ways of working
  • Competent in DWH and Big Data architectures, and their most suitable modeling approaches
  • Skilled in solution ideation and design phase activities
  • Possess the ability to conduct issue root cause analysis from high-level management reporting to raw data
  • Confident with key business analysis tasks, elements, and techniques
  • Strong in business process optimization activities, prototyping, and modeling tools
  • Accustomed to working with data analysis – writing SQL statements to calculate required metrics/get desired data
  • Being familiar with RPA is a huge advantage


  • Be part of the team that is responsible for cooperating with the Client to define the needs, inception, and new enterprise digital solutions
  • Live in a dynamic enterprise solution lifecycle and keep all in one head: strategic, business, and technical focuses, software solution development excellence, customer experience, and feedback
  • Work closely with Delivery Managers to confirm alignment of the requirements management plan, with the overall project management plan for each initiative, contribute to risk management
  • Facilitate discussions, ensure effective communication, and develop relationships with all solution and project stakeholders
  • Define the enterprise solution strategy
  • Take part in internal and external events where you can build and promote you

Accesible Softserve ofrece espacios e infraestructura accesibles para personas con movilidad reducida.
Mascotas permitidas Las mascotas son bienvenidas en la oficina.
Horario flexible Entrada y salida flexibles, libertad para realizar trámites personales o familiares.
Seguro de vida Softserve paga un seguro de vida para sus empleados.
Ausencia por enfermedad pagada Se ofrece cobertura por días no trabajados a causa de enfermedad (pueden aplicar límites).
Estacionamiento de bicicletas Hay un lugar privado para estacionar las bicicletas.
Cobertura de salud Softserve paga o copaga cobertura de salud adicional a lo legal.
Seguro dental Softserve paga o copaga un seguro dental.
Estacionamiento gratis Softserve ofrece estacionamiento de autos gratuito.
Computadora Softserve proporciona una computadora para tu trabajo.
Programas de fitness Softserve ofrece o subsidia programas de fitness y/o deporte.
Vestimenta informal Softserve no exige ningún código de vestimenta.
Vacaciones extra Softserve otorga vacaciones pagadas adicionales al mínimo legal.
Bebidas y snacks Softserve ofrece algunas bebidas y snacks de libre disposición en la oficina.
Día de cumpleaños libre El día de tu cumpleaños es canjeable por un día completo de vacaciones.

Política de trabajo remoto

Remoto sólo localmente

El trabajo es 100% remoto, pero los candidatos deben residir en Chile para postular.

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