Support Engineer en Softserve

WE ARE
SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. 13,000+ associates are currently working on 1,100+ projects with clients in the USA, Europe, and APAC region. We are about people who create bold things, make a difference, have fun, and love their work. In January 2022, we started our operations in Latin America. We made a commitment to grow our local community to 3,500 associates by 2025.
Our client is the worldwide leader in IT, networking, and cybersecurity solutions and is developing a set of solutions focused on content-based security with deep meta-data analysis and data processing. They are also committed to delivering the best results to all stakeholders and improving the project constantly. They care about and promote the professional development of all team members.

• Different service requests (user management, and configuration automation)
• Triaging and resolving monitoring incidents in the production environment
• Testing complex security solutions
• Contribution to problem management to identify product flaws
• Frequent communication with multiple stakeholders from the client side

• A professional experienced in manual testing
• Confident in Windows and MacOS system log analysis
• Ready for communication around supporting end users: asking for updates, and explaining technical concepts to non-technical users
• Familiar with Agile methodologies
• Comfortable working with USA clients within their time range
• Demonstrating Upper-Intermediate English
• An intelligent, proactive, and a highly motivated person

• Work with challenging projects and modern technologies popular on the market
• Be part of a diverse team of professionals on a challenging project and interesting customer
• Design and implement products dedicated to providing protection before, during, and after cybersecurity threats
• Detect and correlate threats in real-time by using the largest threat detection network in the world

SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.