Operations Support Executive en


Santiago (temporalmente remoto) — Full time

Servicio al Cliente | Semi Senior

Sueldo líquido: $1100 - 1200 USD/mes

Postula a este empleo Requiere postular en Inglés revisó este empleo por última vez hace 10 días.

If you are tired of living in a corporate box or looking for something really dynamic, this one is for you. is Chile’s first and the biggest live online intercity bus ticketing aggregation and distribution platform. Founded in 2014, the company is accelerated by Microsoft Imagine Business Lab and Start-up Chile. PasajeBus is headquartered in Santiago, Chile and operates tech back-office from India. It has raised over US$2 million in funding from very strategic and well-known investors, the company is growing exponentially and sustainably.

Job functions

You would be part of a small but extremely high-performance team who believes in our vision and looking for extraordinary learning and career growth opportunity.

P.S. Strongly recommended, if you are looking for a standard stereotype 09:00 to 19:00 hours work this is not for you.

As an Operations Support Executive you will play a key role in the continued delivery of the high quality, intuitive SaaS systems and integrations to various clients related to transportation industry mainly in LATAM.

Your focus will be on fully understanding the business level functional requirements of development effort, and ensuring that they have been met and exceeded the client’s expectations. This will include designing and testing of all new product releases, upgrades, functional enhancements, client support, direct resolution, and performance improvements.

More specifically: You will manage, train and support end clients on our SaaS solution, analyze system requirements and identifying potential enhancements, design and prepare API integration documentation, install and configure new hardware and software. You will have the responsibility for documenting the configuration of the system and you should be willing to travel across LATAM on short notice.

Qualifications and requirements

  • Most importantly, you should be an excellent team player, hard-working and open to learning new technologies and processes.
  • Excellent skills on Excel is mandatory including VBA Macro and basic understanding of SQL.
  • Any background on basic pregaming language (Java, Python, Ruby, etc.) is a plus.
  • Possess basic technical knowledge (software) related to API integration.
  • Fluent native Spanish and mid-level English both writing and speaking.
  • Ability to balance multiple tasks and priorities.
  • Excellent hands-on Quality Testing (QA).
  • Experience in System Administration
  • Strong organizational, customer service and problem-solving skills.

Desirable skills

Good attitude and willingness to learn and add value to our team is what we value the most. We appreciate and empower enthusiasm and work passion.

We are looking for someone who is always client oriented and who loves to overachieve its goals. Good interpersonal communication skills and patience are highly valued.

Basic tech knowledge on the hardware side is a plus, not mandatory.


You’ll work with a wonderfully experienced team from more than 4 nationalities operating from Chile, India, and Indonesia. As a company strongly we believe in hard work and persistence over any other qualities.

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Política de trabajo remoto

Temporalmente remoto por COVID-19

El trabajo es remoto sólo mientras dure la cuarentena por COVID-19.

Acerca de es la primera plataforma de venta de pasajes de buses en línea en Chile. — Perfil completo de

Operations Support Executive • Santiago (temporalmente remoto)
Postula Requiere postular en Inglés