Account Executive en Penji

Penji is a rapidly growing design company known for hiring only the top 2% of all designers and fostering a culture of excellence with great people, managers, and benefits. The company serves clients worldwide with creative solutions focused on advertising and marketing sectors. At Penji, we understand the critical role of strategic communication in driving growth, which is why we have developed a tech and marketing podcast aimed at industry leaders including agency owners, SaaS marketers, media buyers, and creatives. This podcast serves as a high-impact channel to showcase strategies, industry trends, and to position Penji as the leading creative partner in solving marketing and design challenges.

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• Account Management: Serve as primary contact for assigned customers, guiding them through their journey from onboarding to upgrade opportunities.
• Proactive Outreach: Schedule and conduct regular check-in calls with customers to deepen relationships, understand evolving needs, and identify growth opportunities.
• Customer Success: Monitor account health, usage patterns, and satisfaction levels to ensure customers achieve their goals with Penji.
• Upgrade Strategy: Identify and present upsell & cross-sell opportunities based on customer needs and patterns.
• Churn Prevention: Proactively identify at-risk accounts, address concerns before escalation, and manage retention conversations.
• Support & Problem-Solving: Handle customer inquiries through tickets, email, and chat. Troubleshoot issues and coordinate with internal teams for quick resolution.
• Proposals & Presentations: Prepare & present upgrade proposals provide value & align w/ customer objectives.
• Communication Management: Maintain timely, professional communication across all channels including email, calls, chat, and video conferences.
• Documentation: Maintain accurate records of customer interactions, account status, and communication history.
• Reporting: Create regular reports on account performance, upgrade opportunities, customer feedback, and revenue generation.
• Cross-Team Collaboration: Work with designers, project managers, and support teams to ensure seamless project execution and customer satisfaction.
• Process Improvement: Develop and test strategies to improve customer experience, account growth, and operational efficiency.
• Continuous Learning: Stay updated on product features, sales techniques, and customer success strategies to maximize account value.