Customer Success Manager en Optmyzr

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At Optmyzr (www.optmyzr.com), we’re revolutionizing the ad tech space with our fast-growing and profitable B2B SaaS platform. Founded by former leaders from Google and Microsoft, with team members that have worked at Amazon, Oracle and many others, we’re a dynamic team that’s passionate about building innovative, customer-centric products.

Here, your voice matters—you’ll have the freedom to shape the projects you work on and the impact you create.

What sets us apart? A culture rooted in respect, collaboration, and trust. No micromanagement, just a shared commitment to delivering great results while enjoying work-life balance. We offer competitive salaries, exciting challenges, and the opportunity to grow with a team that values your contributions.

Join us and be part of a team where ideas thrive, innovation takes center stage, and every day brings a new opportunity to make a difference. This job opening is for our office in Santiago, Chile.

Role Overview

Own a set of accounts and drive product adoption, renewal and expansion.
Conduct regular monitoring of the account health for your portfolio and decide on the next steps to boost engagement.
Develop and maintain strong relationships with the accounts by engaging with them meaningfully over multiple channels.
Be the voice of the customers and champion their interests internally.
Work closely with the Product and Engineering teams to build what helps your customers.
Help customers integrate Optmyzr into their workflow and stay updated with the latest product updates by conducting regular online product onboarding and training sessions and check-ins over emails.

Qualifications and Skills

The ideal candidate for the Customer Success Manager role will possess a blend of technical and interpersonal skills.

Undergraduate in any discipline
Ability to solve problems and work under pressure
Smart and scrappy. Able to figure things out on your own
Strong English communication skills, both verbal and written
Prior experience in a customer facing role.
Analytical mindset, with experience in using data to drive decisions and improve client engagement.
Ability to work collaboratively in a fast-paced and dynamic environment.
Empathy and a genuine interest in helping customers achieve their goals.

Desirable Experiences

Experience with PPC advertising (Google Ads, Microsoft Ads, Facebook Ads, etc.).You’re passionate about making customers happy
You believe in "Actions speak louder than words"
High-energy and confident.
You’re driven, focused, and quick to take ownership of your work
Humble - you’re willing to get into the details and you’re open to feedback
Adaptable, resilient, and able to thrive in ambiguity - things change quickly in our fast-paced startup and you’ll need to be able to keep up!
Growth-minded - you’re eager to expand your skill set and excited to learn and adapt all the time
Desire for impact - be ready to take on a lot of responsibility and work collaboratively with your team.

Company Benefits

Joining Optmyzr means becoming part of a vibrant team that values mentorship and collaboration. We offer a range of attractive benefits, including:

Informal work environment, where people like to be mentors instead of managers.
Attractive benefits and a cool energetic team to work with!
Very flexible and understanding team - with initiatives like "Select your own holiday list"
Cool unorthodox perks like "Wanderlust" - where the company comps a vacation trip for employees.
A team that cultivates an environment of trust and understanding - for both customers and employees.
Constant team-building activities to foster collaboration and camaraderie.

Programas de bienestar Optmyzr ofrece o subsidia programas de bienestar mental y/o físico.

Accesible Optmyzr ofrece espacios e infraestructura accesibles para personas con movilidad reducida.

Mascotas permitidas Las mascotas son bienvenidas en la oficina.

Horario flexible Entrada y salida flexibles, libertad para realizar trámites personales o familiares.

Ausencia por enfermedad pagada Se ofrece cobertura por días no trabajados a causa de enfermedad (pueden aplicar límites).

Computadora Optmyzr proporciona una computadora para tu trabajo.

Bono por desempeño Existen pagos adicionales al sueldo especificado si se cumplen objetivos.

Vestimenta informal Optmyzr no exige ningún código de vestimenta.

Vacaciones extra Optmyzr otorga vacaciones pagadas adicionales al mínimo legal.

Bebidas y snacks Optmyzr ofrece algunas bebidas y snacks de libre disposición en la oficina.

Día de cumpleaños libre El día de tu cumpleaños es canjeable por un día completo de vacaciones.

Política de trabajo remoto

Híbrido

Se trabaja algunos días de forma remota y otros en la oficina en Santiago (Chile).

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